ホテルエンパイアイン新宿 - 新宿区, 東京都

Trip.com Member

Trip.com 経由で予約したホテルは、部屋にサービスを提供する準備ができておらず、ゲストに対して不適切な行為をしました。部屋の床は壊れており（怪我の可能性が高い）、バスルームでは水の流れが弱いため、使用後はトイレットペーパーをゴミ箱に捨てなければならないと指摘されていました。 （私はその通知の写真を持っています）。そして、私が苦情を言った後、受付係は韓国語で私を怒鳴りつけ、一度追い出しました。その後、責任をさらに悪化させないよう考えを変えた。返金してもらう必要があります。 3回もキャンセル申請を出しました。しかし、ホテルは責任を回避するためにこれを拒否した。電話でキャンセルリクエストを送信するために、約30分間滞在しただけでした。そして、シンクで手を洗う以外に、汚したり、設備を使用したりしませんでした。

Jiravach R.

Although with the previous not so good reviews, I was pleasantly surprised due to my very low expectations. The room is clean and the bathroom is also clean. The fridge is works well. Though would like to mention that the air conditioner is quite hard to control because the remote is in Japanese, but there is a remote translation on the fridge (In my case). The hotel also has a small-sized lift. The hallways in the hotel is clean and there is a bar connected to the hotel and a hot-cold water dispenser downstairs. This hotel is also close to both the Okubo station and the Shin-Okubo station (2-3 min walk) and a Don Quijote near the hotel with Japan’s Korea town just a 5 minute walk from the hotel. Although there are no complimentary water, it is fine because the price is very cheap. The toilet is a little small (Which is typical for Japan). The bed is fine in my opinion and the space is enough to put all the luggage and walk comfortably. The toilet is also equipped with shampoos, soap and hygiene products. The toilet does not have a bidet, only toilet paper. Overall good experience for this price range and I think is a good hotel for people on a budget. Don’t expect much from this price range, you won’t get amazing rooms and facilities. Would come again!

T I

ロケーション最高です。
新館の部屋に泊まりましたが、
リノベされてて見た目は綺麗でした。

ただ、下水臭い！
ずっと下水臭くて、排水溝も掃除して、洗濯して匂い誤魔化そうとしても下水臭い！

見た目は綺麗だけど、
髪の毛のキャッチャーとかなくてそのまま流してて色々詰まってるんだろうなと思いました。
匂いのせいでもう泊まりたくないです。

ニオイ対策頑張ってください！

Trip.com Member

The hotel I booked via trip.com was not ready to serve the room and did inappropriate actions for the guest. The room's floor was broken (high possibility of getting injured), and the bathroom had noted that guest had to put their toilet paper in the trash bin after use due to weak water flow. (I have a photo of that notice). And after I complained to them, the receptionist yelled at me in Korean and kicked me out once. After that, he changed his mind to avoid making their responsibility worse.I need to get a refund. I submitted a cancellation request 3 times. But, the hotel rejected it to avoid to take their responsibility. I only stayed there for about 30 minutes to submit my cancellation request via my phone. And didn't make any mess or use any facility other than washing my hands in the sink.

清水蘭安

チェックインの5分後、5階の壁をトコジラミが這っていたのを見て堪らずチェックアウトしました。もちろん返金は得られませんでした。恐怖体験をお金で買いたい方にオススメします。

Bill Schneider

Double beds in this unit make it very tight. Kitchenette, but NO bowls, cups, plates or utencils. Million dollar auto-flush, wireless control bidet gets five stars! I find the Y10,000 cash deposit frustrating. Why not just charge my debit card and issue refund, or on CC (cash I couldn't use around Tokyo)

Trip.com Member

ホテルは本当に素敵です。唯一の小さな問題は、ベッドシーツを毎日交換せず、同じベッドシーツを使い続けることです。しかし、サービスは本当に素晴らしいので、本当にお勧めします

Trip.com Member

The hotel is really nice. The only tiny problem is that they do not change the bed sheets every day, you keep the same bed sheets. But the service is really nice, I really recommend