Bryan R
1/5
We made the biggest mistake of booking this hostel for our Japan trip. First off the only thing decent about this place was that its location was a nice quiet neighborhood that had about a 5 to 8 min walk to the Marunouchi line. Last nice thing was their showers were very comfortable minus the super soggy foot mat by the time you take a shower when you get back in evening.
Now for everything else that made this place terrible enough for me to write this review. First off, the bedding is absolutely filthy. I have attached a photo of the actual mattress where you can see that its clearly stained yellow, definitely has been through at least a decade, and has brownish wet marks. ABSOLUTELY DISGUSTING. Secondly, there was a blood stain on my pillow that resembled something similar to those blood marks people have from bed bug bites (also attached below in photos). We were assigned room A06. If you were foolish enough to still book this place, be aware that there is a lamp outside the window that BEAMS light right into the room and illuminates it. I have attached a photo of what it was like at night time 11:20pm. You will see it looks like as if it is day time (I have also attached the info screenshot so you can know exactly when I took the photo)
Now, if you did not know before hand that you don't get towels here, you can rent a very used IKEA towel for 400 Yen or buy a small face towel for 100 Yen in their capsule machine in the shared bathroom area. You cannot eat or drink anything in the rooms either.
When I informed the staff about how poor the condition, sanitary and sleep conditions were and requested for a refund, they had offered to change the mattress and pillow but overall I was way too disgusted to want to stay another night in their dirty BRIGHT rooms. The staff called the "manager" looking lady who said rude things in front of me in Mandarin dialect thinking I did not know the language. They then told me they were sorry and that I should file for a refund through Expedia. I checked out by the 2nd out of 9 days to book an APA hotel (I strongly recommend these hotels as the service levels are WAY above this place). I reached out to Expedia to open an investigation and tried to contact the owner who clearly knew the game of not answering their calls which lead me to a default decision of a no refund. I have since contacted VISA to start a dispute for a chargeback on this.
Again, I strongly recommend staying away from this place and do some research on staying in a place with better sanitary conditions as this place does not operate on the same service levels as a normal Japanese establishment.
